It’s officially hurricane season again in Florida! In addition to calling 211 for United Way funded services available, here is a list of important numbers in Polk, Highlands and Hardee counties in case of a bad storm:

Polk County

Citizens Information Line 863-401-2234, or 863-401-2222 or 866-661-0228 toll free.

Polk County Animal Services 863-577-1762

Polk County Waste: 863-284-4319

Polk County Emergency Management 863-298-7000 Local / 800-780-5346 Toll Free

Polk County Sheriff 863-298-6200

Polk County Special Needs Program (Pre-registration) 863-298-7027

The Salvation Army: West Polk County 863-940-9696, East Polk County 863-291-5107

Polk County Utilities: 863-298-4100

Polk County Red Cross: 863-294-5941

United Way Information Referral Service 211 / 888-370-7188 or Text Zip Code to 898-211

Lakeland

Lakeland Electric:

• Automated Outage Reporting 866-834-4248, or https://lakelandelectric.com/storms-and-outages.
• Customer Service Call Center 863-834-9535
• Fallen Power Lines/Water Outages 866-834-4248

Lakeland Water Utilities: 863-834-8316

Medically Essential Program 863-834-1555

City of Lakeland Tree and Lawn Debris Removal 863-834-8773

Lakeland Police Department (Non-Emergency): 863-834-6900

Lakeland Fire Department (Non-Emergency): 863-834-8200

City of Lakeland Hurricane Guide

Auburndale

Auburndale City Hall: 863-965-5530

American Red Cross of Central Florida: 813-348-4820

United Way of Central Florida Crisis Help: 888-370-7188

Auburndale Police Department: 863-965-5555

Auburndale Fire Department: 863-965-5522

Bartow

City of Bartow: 863-534-0100

Bartow Police Non- Emergency Number: 863-534-5034

Greater Bartow Chamber of Commerce: 863-533-7125

Community Health – Preparedness Office in Bartow: 863-519-7900

Lake Wales

City Hall: 863-678-4182

Lake Wales Police: 863-678-4223

Lake Wales Fire: 863-678-4203

Utilities Administration: 863-678-4182

Utilities Customer Services: 863-678-4182

After Hours Emergency: 863-632-2349

Water/Sewer Emergencies: 863-632-2349

Winter Haven

Soto Hurricane Resource: 407-452-1171

Winter Haven Water: 863-291-5853

Florida Emergency Information 24-hour Hotline: 800-342-3557

City: 863-291-5600

City of Winter Haven Waste Management: 863-291-5756

Winter Haven Police: 863-291-5858; Non-Emergency Number: 863-401-2256

Health Department: 863-519-7542

Winter Haven Housing Authority: 863-294-7369

Haines City

Public Works/infrastructure Director James Keene (Transportation, storm water, sanitation, fleet maintenance): 863-421-3777

Soto Hurricane Resources HC: 407-452-1171

Haines City Fire: 863-421-3611

Haines City Police: 863-421-3636

Other

State of Florida TDD Number for Hearing Impaired: 863-834-8333

Federal Emergency Management Agency: 800-621-3362

National Weather Service: 813-645-2323

TECO Energy Power Outages: 877-588-1010

Spectrum Internet Storm Center: 833-267-6094

Florida Division of Emergency Management: 850-815-4000

On the Radio

Two stations are designated as the primary emergency broadcast stations for Polk County.

• WONN – 1230 AM & 107.1 FM
• WPCV – 97.5 FM

Highlands County

Citizens Emergency Information Line 863-402-6800

Hazards Guide 

Highlands Hurricane Center

Duke Energy: 800-288-8485

Sebring

City of Sebring: 863-471-5100

City of Sebring Utilities: 863-471-5112, After hours emergency: 863-471-0166

Sebring Police Department: 863-471-5108

Hardee County

Emergency Management 863-773-6373

Emergency Management Website

Disaster Supply Kit Checklist