COVID-19 (CORONAVIRUS) PANDEMIC
Resources
If you need assistance finding food, paying bill or other essential services, call United Way of Central Florida’s 2-1-1 line to speak to someone who can help.
Use the COVID-19 Screening Tool online if you or someone you are caring for is experiencing symptoms. You can also download the COVID-19 Screening Tool via Apple or Google Play.
The COVID-19 situation in our community is evolving rapidly as more becomes known about the virus, how it is spread and how it affects people. For the most accurate and timely information, visit the Florida Department of Health’s website, CDC’s website or monitor CDC social media channels. This page is being kept up-to-date as regularly as possible with answers to the most common questions we are receiving.
For guidance about how to respond as a school administrator, nonprofit or faith-based organization staff member, business owner or event planner, the CDC has provided detailed information for different sectors here.
If you are experiencing a medical emergency, please dial 911 immediately.
JOIN THE RESPONSE TO COVID-19
To support the most pressing needs in our community, please consider donating to the United Community Relief Fund.
Coronavirus FAQs
WHAT IS NOVEL CORONAVIRUS (COVID-19)?
There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.
The World Health Organization (WHO) published this video which helps answer many common questions about the origin and spread of this virus.
WHAT ARE THE SYMPTOMS OF COVID-19?
People with COVID-19 have reported a wide range of symptoms – from mild symptoms to severe illness. These symptoms may appear 2-14 days after exposure to the virus: fever, cough, shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or smell. Trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse and blush lips or face are emergency warning signs for COVID-19. If you have these symptoms, you should get medical attention immediately. If you think you have been exposed to COVID-19 and develop symptoms call your healthcare provider for medical advice.
Use the COVID-19 Screening Tool online if you or someone you are caring for is experiencing symptoms.
WHAT SHOULD I DO IF I OR SOMEONE I CARE FOR IS SICK?
If you believe you have been exposed to COVID-19, are over the age of 60 or have an underlying medical condition like heart, lung or kidney disease, and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately. If you are young, otherwise healthy and have not been in contact with someone who has COVID-19, contact your medical provider and follow their guidance. Where COVID-19 tests are limited, people who are otherwise healthy may be asked to stay home and monitor their symptoms rather than seek in-person care.
IS COVID-19 FATAL?
While people have died from COVID-19 the majority of people who have been diagnosed with COVID-19 do recover. Early data suggest that a majority of COVID-19 deaths have occurred among adults 60 years of age and older and among persons with serious underlying health conditions. The virus appears to only be severe if it reaches the lungs and remains untreated. Most otherwise healthy individuals can remove from COVID-19 at home.
ARE THERE CONFIRMED COVID-19 CASES IN MY COMMUNITY?
Yes. Polk, Hardee and Highlands Counties all have reported at least one case of COVID-19. Florida Department of Health has a map available with information about confirmed COVID-19 cases by county. Regardless of whether there is an active outbreak in your community, you should wash your hands thoroughly, cover your mouth when sneezing or coughing, stay home and avoid large gatherings of people and follow the latest CDC recommendations. If you are experiencing symptoms of COVID-19 (cough, fever and shortness of breath), contact your medical provider for guidance.
IS MY HEALTH INSURANCE GOING TO COVER THE TEST AND/OR TREATMENT OF THE CORONAVIRUS?
The Federal Government has announced that all health insurance providers will cover the cost of the test and treatment of the Coronavirus. However, you should contact your provider for details.
WHAT IF I AM UNINSURED OR UNDERINSURED?
If you don’t have health insurance, or you are underinsured, contact the local Health Department for instructions on where to go to get tested.
HOW DOES THE VIRUS SPREAD?
The virus is thought to spread mainly from person-to-person between people who are in close contact (within 6 feet) with one another through respiratory droplets produced when an infected person coughs or sneezes. People are thought to be most contagious when they are most symptomatic (the sickest) but some spread might be possible before people show symptoms.
It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.
HOW CAN I HELP PROTECT MYSELF?
- Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are sick
- Stay home when you are sick
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- Clean and disinfect frequently touched objects and surfaces
IS IT SAFE TO TRAVEL AND ESPECIALLY TO OTHER COUNTRIES WITH AN EXTENSIVE AMOUNT OF CASES?
Visit the CDC website for the most up-to-date information on travel – www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
WHAT SHOULD I DO IF I HAD CLOSE CONTACT WITH SOMEONE WHO HAS THE VIRUS?
Call your healthcare professional if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area in a country (China, Italy, Iran, Japan and South Korea) with widespread or ongoing community spread of COVID-19.
WHO IS AT HIGHER RISK FOR SERIOUS ILLNESS FROM THE CORONAVIRUS?
Early information shows that some of the people with higher risk of getting very sick include seniors, and people with serious chronic medical conditions such as heart disease, diabetes, lung and kidney disease.
IS THERE A VACCINE?
Currently, there is no vaccine available to protect against COVID-19, but vaccines are being worked on.
SHOULD I BE CONCERNED ABOUT PETS OR OTHER ANIMALS AND COVID-19?
Cats appear to be capable of contracting COVID-19 from humans, though there is still little to no evidence that a person can contract the disease from their pet.
If you’re infected with COVID-19 or suspected to be, the World Organisation for Animal Health recommends that basic hygiene measures should always be implemented when handling pets. This includes hand washing before and after being around or handling animals, their food, or supplies, as well as avoiding kissing, licking or sharing food.
AVAILABLE RESOURCES
Financial assistance may be available for qualified individuals in our community. For additional information, please call 211.
Use the COVID-19 Screening Tool online if you or someone you are caring for is experiencing symptoms.
Drive-Thru Testing Locations
Call before visiting any testing location.
- BayCare Testing Centers Haines City: Pre-screening is necessary before accessing any BayCare COVID-19 testing site.
- Central Florida Health Care, Inc.: COVID-19 testing for ESTABLISHED CURRENT PATIENTS who are showing COVID-19 symptoms. If you meet the criteria above, please call 866.234.8534 for location information and more.
- Lakeland Regional Health: Call your LRH provider (863.284.5000) or the hospital and ask to be connected to the Emergency Department (863.687.1100) ahead of time for any virus prevention instructions currently in place.
- Polk County Health Department:Call before you come in and visit the Florida Department of Health’s suggestions if you think you may have been exposed to coronavirus.
- Watson Clinic:High-risk patients are prioritized for testing; criteria and more info on their website.
- Private Practices: We do not currently have information on whether specific private practices are doing COVID-19 testing. Call your provider before going in to see if they are offering COVID-19 testing.
Economic Impact Payments/Stimulus Payments from Federal Government
The Coronavirus Aid, Relief and Economic Security Act authorized stimulus payments to be made to many individuals in the U.S. The distribution of economic impact payments will begin in the next three weeks (mid-April) and will be distributed automatically, with no action required for most people. The payments are available to many people, even people who do not make enough money to file taxes usually. Social Security recipients who are not typically required to file a tax return need to take no action and will receive their payment directly to their bank account. People who are undocumented, lack Social Security numbers, file with an Individual Taxpayer Identification Number or adults who were claimed as dependents are not eligible. The amount of these payments varies depending on your financial situation. The IRS will update this page as more information becomes available and you can find more information and FAQs here.
Health Insurance and medical Expenses
If you have health insurance, visit the website of your provider or contact their customer support line with any questions about coverage for COVID-19 testing and treatment. Many healthcare insurers are also making telemedicine available to customers for low to no cost.
If you do not have health insurance, you may be eligible for benefits through the state of Florida. Visit this website to explore options based on your household income, children in the home and state.
If you are experiencing symptoms of COVID-19 (cough, fever and shortness of breath) and are concerned that you cannot afford to seek treatment or a test, contact your medical provider or the nearest Urgent Care facility to seek guidance. Free testing for COVID-19 is becoming available in many places, but medical care may still incur a charge. Be sure to ask questions about cost if you seek medical care or treatment.
Home Internet Access
If you do not have internet access at home, or cannot afford to maintain it, but need internet for work or school, there are several options available through providers:
- Comcast Internet Essentials, a low-cost internet package for qualifying individuals and households, is now available for free for the first two months.
- Access from AT&T is a low-cost home internet package for qualifying individuals and households (no special for COVID-19 but still available at a low cost).
- Get access to free Spectrum WiFi hotspots.
- Internet services available to students.
Additionally, many internet providers have announced that they are waiving late payment fees, increasing caps on internet speeds and will not disconnect customers for not paying monthly bills at this time. If you have questions or concerns about your internet connection, contact your provider or visit their website for more information.
Small Business Administration (SBA) Loans for Small Businesses
SBA’s Economic Injury Disaster Loans offer up to $2 million in assistance for a small business. To learn more about the process for accessing SBA’s COVID-19 disaster relief lending, please go here. For additional information, please contact SBA disaster assistance customer service center. Call 1-800-659-2955 or email disastercustomerservice@sba.gov.
Unemployment Benefits
The U.S. Department of Labor issued guidance for state unemployment insurance programs to extend benefits to individuals whose employment status is impacted by COVID-19. Visit the Florida Department of Economic Opportunity – Reemployment Assistance to connect with reemployment assistance and employers.
Federal Family & Medical Leave Act (FMLA)
Employees are eligible to take FMLA leave if they work for a covered employer and:
- have worked for their employer for at least 12 months
- have at least 1,250 hours of service over the previous 12 months
- and work at a location where at least 50 employees are employed by the employer within 75 miles.
Employers are required to give eligible FMLA workers up to 12 weeks of job-protected (but not necessarily paid) leave if they are sick, including with complications from the flu or a similar illness and/or they need to care for an immediate family member (child, spouse, parents) who are ill. Visit the Department of Labor for more information.
Mortgage, Rent and Utilities Payment Assistance
Temporary assistance is available to qualified individuals. For additional details, please call 211 and follow local news, radio and official social media platforms to learn the latest about additional assistance available in Polk, Hardee and Highlands counties.
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Visit the SNAP Eligibility Page to learn more about eligibility requirements. To apply for benefits or get information about SNAP in Florida, visit the Florida Department of Children and Families website.
Food Assistance
Contact 211 or check our food distribution schedule for information on food pantries and food distributions in Polk, Hardee and Highlands counties.
Relief for “Gig Economy” Workers & Self Employed
Self-employed workers, including independent contractors, freelancers, people seeking part-time work and those who do not have a long-enough work history to qualify for state unemployment benefits may qualify for benefits under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). Those seeking benefits should check with the Florida Department of Economic Opportunity.
Mental Health and Crisis
The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people and communities. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Everyone reacts differently to stressful situations. Visit this CDC page to learn more about things you can do to support yourselfand your loved ones. If you need to talk to someone, these resources are confidential and available for free 24/7:
- Call 1-800-273-8255 for the National Suicide Prevention Lifeline
- Text HOME to 741-741 for Crisis Text Line
- Call 1-800-985-5990 or text START to 678-678 or click here to chat with The Trevor Project (for LGBTQ youth)
- 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline
- Peace River Center
HOW IS 211 INVOLVED IN THE COVID-19 RESPONSE?
Our 211 hotline remains operational in order to continue to connect individuals with services and resources in Polk, Hardee and Highlands counties. including people who are in need of financial or other assistance as a result of lost wages from event cancellations, business closures and quarantines.
Our team of highly trained professionals are working closely with state and local health officials to provide up-to-date information to the general public aboutthe virus and outbreaks.
Remember if you are experiencing a medical emergency, call 911.
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