UWCF Recognizes the Vital Community Hotline on National 211 Day
Today, February 11th (2/11), marks National 211 Day-an annual observance celebrating the vital 24/7, three-digit (2-1-1) resource that connects millions of people in the U.S. and Canada with critical community services. This includes residents in Polk, Hardee, and Highlands counties. For over 40 years, 211 has served as a lifeline, connecting individuals to resources and services available in their local communities.
In the past year, 211 has fielded over 45,000 calls in Polk, Hardee, and Highlands counties, with housing and shelter requests being the most common need.
211 is a key resource for individuals and families in Polk, Hardee, and Highlands counties who need assistance with disaster response, food, healthcare, mental health support, insurance, stable housing, utility payments, veteran services, childcare, and other essential needs.
Key facts about 211 include:
- Available 24/7, free, and confidential, accessible in 99% of U.S. communities
- Offered in over 180 languages
Specialists offer empathetic, non-judgmental support and connect individuals to a broad range of resources to meet not just the immediate need but also any underlying issues that may be present.
“211 is a critical service that connects individuals to resources across a wide range of issues,” said Christina Criser Jackson, President & CEO of United Way of Central Florida. “On 211 Day, we aim to raise awareness of this essential resource and celebrate the lifeline it provides to thousands of Central Floridians.”
Established in 2000 by the Federal Communications Commission, 211 was designated as the three-digit number to connect people to health, human, and social services. Today, it remains a trusted resource for individuals seeking help and hope in their communities.
While 211 operates year-round, it is particularly vital during times of disaster, such as hurricanes, flooding, and wildfires, helping to spread accurate, vetted information and ensuring that 911 is reserved for physical emergencies.
On National 211 Day, United Way of Central Florida encourages residents in Polk, Hardee, and Highlands counties to:
- Call, text, or chat 211 if they or someone they know needs help
- Share 211 with neighbors, family, and friends to connect others to support
- Advocate to local policymakers for the importance of and need to strengthen 211 services
